Support

You can try Kwomi without one, but nothing you capture is saved until you sign in — an account is needed to keep artwork. Kwomi uses Sign in with Apple or Sign in with Google — there is no separate Kwomi password. Whichever you choose, the provider shares your name and email address (or, with Apple, a private relay address if you prefer to hide it) so we can identify your account.

No. Kwomi is free, every feature is available to every account, and storage is currently unlimited. We plan to introduce a modest fee for accounts that store more than a set amount; we'll announce the limit and price well in advance, and you won't be charged unless you choose to pay.

Open Kwomi, tap the Capture tab, then select "Scan with Camera." Kwomi detects the artwork's edges and corrects perspective and clarity as you capture. Hold your phone above the artwork in good, even lighting for the best result.

From the Capture tab, select "Capture 360° Spin." Kwomi guides you around the object while you photograph it from multiple angles, then assembles the frames into a view you can swipe through like spinning the object in your hands. Move slowly and keep the object in frame.

Yes. Tap "Import from Photos" on the Capture tab and select as many photos as you like. Kwomi reads each photo's date so your library is dated correctly without any work from you.

Kwomi checks each photo on your device before saving it and declines ones that look like a portrait, a selfie or an ordinary snapshot rather than a piece of artwork. The check runs entirely on your phone and the rejected photo is never uploaded. If it gets a real piece of artwork wrong, you can tell us at support@kwomi.com — we log that a rejection happened so we can tune the check.

Go to the Organize tab and tap + next to "Children." Give each child a name, a colour and an avatar, and optionally a birthday if you'd like Kwomi to show their age on each piece. When you capture or import, pick the child from the selector at the top of the screen.

On Kwomi's own service, hosted in the United States — both a display copy and the full-resolution original. Your phone also keeps a cache of recent artwork so the library still opens when you're offline.

Your artwork is uploaded to Kwomi, so losing your phone doesn't lose your library — sign in on a new device and it comes back. We're not a backup service, though: export anything you can't afford to lose. Settings → Your Artwork → Export writes out your library, and we'd recommend doing it from time to time.

Make sure you've signed in with the same Apple or Google account on both devices. If artwork is still missing, check the Library for a banner about failed uploads — tap Retry on it — and make sure the first device has been online since you captured. A piece that hasn't finished uploading shows a pending badge.

Tap Retry on the banner in your Library. Uploads resume on their own when you come back online and survive the app being closed, so most failures clear themselves. The ones that don't are usually a file the app can no longer read on disk, or an image the service declined; the banner names which. The local copy is never deleted because an upload failed.

Deleting a piece removes it from the service as well as your device, and we can't restore it afterwards. If it's just gone from one device, check whether it's still in your library on another — and if you think something was deleted that you didn't delete, email support@kwomi.com as soon as you can and we'll look.

Not today — storage is currently unlimited. In the future we plan to charge a modest fee for accounts above a set amount, and we'll announce it in advance. There are also limits to keep the service healthy: a maximum size per file and a maximum amount uploaded per account in any 24 hours. They're set well above what a normal day needs — a full class backing up at once stays comfortably inside them.

For a one-off, open any artwork and tap Share to send it through Messages, email or any other app. To give someone ongoing access to a collection, create a shared album — they get a link and don't need a Kwomi account.

Open the link, enter your email address, and we'll email you a six-digit code. Enter the code, confirm you're 18 or older, and the album opens. The code is good for a limited time and five attempts; if it expires, ask for another. You don't need an account, and nothing is installed.

Check your spam folder — it comes from no-reply@invites.kwomi.com. Make sure the address you typed is the one the album was shared with: an album for a single child only emails addresses the teacher or parent has already added. We also limit codes to five per hour for the same album and address, so if you've requested several, wait a little before trying again.

Yes. Open the album and revoke it. Access ends immediately for everyone holding the link, including people it was forwarded to.

Albums are capped at five members, and a parent can forward one to at most five addresses. The limits bound how far one link can travel and how much email it can generate; they aren't a paid tier and can't be raised.

Switch your role to Teacher, create a classroom, and add students — by hand or by importing a CSV. For each student you enter a first name, a last initial and a parent or guardian email address, and optionally a parent or guardian phone number. You can then upload each student's artwork and send their family an invite to claim it.

Permission. You need whatever your school requires, and the agreement of each family, before you enter their contact details or upload a child's artwork. Note that Kwomi accounts are individual — you sign up with an email address of your choosing, just as parents do. We don't offer school or district accounts and don't sign institutional agreements, so if your school requires a signed agreement with a third-party service before student information goes into it, that can't be met today and you shouldn't put your class in yet.

The child and their artwork become part of that parent's library, and your view of the records the parent now owns becomes read-only. The record of who uploaded each piece doesn't change. Families only ever see their own child.

Removing a student from a roster archives them rather than deleting them — the student, their artwork, their invite and their family's album are all kept. Open the classroom and restore them from the Archived section. Outright deletion is only offered for a student created in error, and is refused for any student with artwork or a claimed family.

In the classroom, choose Import, pick your CSV, and Kwomi shows you a preview of every row it read — including the ones it couldn't — before anything is created. Nothing is imported until you confirm.

Not yet — prints, canvases and other gifts made from your child's artwork are coming soon. When ordering launches, the terms for print orders, including delivery and returns, will be in our Terms of Use.

In the app, Settings → Delete Account. Your account is archived straight away — you're signed out and its albums and invites stop working. We email you to confirm, and keep the archived account for five years in case you change your mind — sign in again any time before then to restore it. We email you again a month before it and everything belonging to it — artwork, files, children, classrooms, albums and invites — are permanently deleted. Accounts unused for 90 days are archived the same way, with the same emails.

Yes. Export your artwork from the app at any time, and email support@kwomi.com from the address on your account for anything else. We'll respond within 30 days.

Your name and email from whichever sign-in provider you use, your artwork and the children and classrooms you set up, and operational records like active sessions. There are no third-party analytics or advertising SDKs in the app, and we don't sell your information. Our Privacy Policy sets out every item, where it's stored, and how long we keep it.

Yes. Before a photo enters your library we strip its embedded metadata, GPS coordinates included — which in a classroom would otherwise record the location of the school.

Occasionally we stop serving a very old version of the app, usually because continuing to do so would be unsafe. Update Kwomi in the App Store and you'll be able to sign in again. Nothing is lost while you wait.

Yes — in the app's Settings, or at kwomi.com/account once you're signed in.

For Apple: Settings → your name → Sign in & Security → Sign in with Apple → Kwomi. For Google: myaccount.google.com → Data & privacy → connected apps. Revoking access stops future sign-ins but doesn't delete your Kwomi data — delete your account first if that's what you want.